Refund policy

We offer 30-day returns on all physical products. To be eligible, the item must be:

  • Uninstalled and unused
  • In its original manufacturer packaging, with all hardware, instructions, and accessories included
  • Free of scratches, scuffs, mounting marks, or any other evidence of test fitting or installation

Parts that have been installed on a vehicle cannot be returned. This includes parts that were partially installed, test fitted, or mounted and then removed. Suspension components show installation immediately and cannot be resold as new.

Tuning services are non-refundable. Once a tune file has been delivered, the service is complete and no refund is available. See our Terms of Service for full tuning terms.

How to start a return

Email flatsixspirit@gmail.com with your order number and the reason for the return. We'll respond with a Return Merchandise Authorization (RMA) number and return instructions. Returns sent without an RMA number cannot be processed.

Return shipping and fees

  • A 15% restocking fee applies to all returns. This is waived when the return is our fault — a defective item, transit damage, or a shipping error on our part.
  • Return shipping is the customer's responsibility, except where the return is our fault.
  • Use a trackable, insured service. We cannot refund items that do not reach us.

Refunds

Once your return is received and inspected, we'll email you to confirm approval. Approved refunds are issued to the original payment method within 5-10 business days, less the restocking fee. Your bank or card issuer may take additional time to post the credit.

Original shipping costs are non-refundable except where the return is our fault.

Damaged, defective, or incorrect items

Inspect your order on arrival. If anything is damaged, defective, or not what you ordered, contact us within 5 business days of delivery with your order number and photographs. We'll cover return shipping, waive the restocking fee, and send a replacement or issue a full refund — your choice. Keep all original packaging until the issue is resolved, as carriers require it for damage claims.

Manufacturer warranty

Warranty coverage is provided by the manufacturer, not by FlatSixSpirit, and terms vary by product. Eibach warranty terms are stated on each product page. Warranty claims outside the 30-day return window are handled directly with the manufacturer, and we'll help you make contact.

Non-returnable

  • Parts that have been installed, test fitted, or used
  • Tuning services, once the file has been delivered
  • Items missing original packaging, hardware, or instructions
  • Items returned without an RMA number
  • Items returned more than 30 days after delivery

Cancellations

Orders can be cancelled at no charge before they ship. Contact us as soon as possible — once a shipping label is created, standard return terms apply.


<p><strong>Damaged, defective, or incorrect items</strong></p>

<p>Inspect your order on arrival. If anything is damaged, defective, or not what you ordered, contact us within <strong>5 business days of delivery</strong> with your order number and photographs. We'll cover return shipping, waive the restocking fee, and send a replacement or issue a full refund — your choice. Keep all original packaging until the issue is resolved, as carriers require it for damage claims.</p>

<p><strong>Manufacturer warranty</strong></p>

<p>Warranty coverage is provided by the manufacturer, not by FlatSixSpirit, and terms vary by product. Eibach warranty terms are stated on each product page. Warranty claims outside the 30-day return window are handled directly with the manufacturer, and we'll help you make contact.</p>

<p><strong>Non-returnable</strong></p>

<ul>
<li>Parts that have been installed, test fitted, or used</li>
<li>Tuning services, once the file has been delivered</li>
<li>Items missing original packaging, hardware, or instructions</li>
<li>Items returned without an RMA number</li>
<li>Items returned more than 30 days after delivery</li>
</ul>

<p><strong>Cancellations</strong></p>

<p>Orders can be cancelled at no charge before they ship. Contact us as soon as possible — once a shipping label is created, standard return terms apply.</p>